There are no downloads, workbooks or assessments to do prior to your non-accredited training class. Everything you need will be provided to you on the day. This includes your workbook, pen and skills assessment.

All you need to bring is lunch (for full-day sessions) or a light snack. Alternatively, there are plenty of food and drink options near both campus locations. We’ll also provide water, coffee, tea and biscuits during class breaks.

We have everything you need to feel comfortable and supported, including modern training rooms with industry-grade equipment, accessible toilets, lift access, and a student kitchen and library. The library is stocked with industry books, and we also have computers and laptops available for your use.

For car parking details, please see our Car Parking Map

If you're feeling unwell or can't make it to your class, please contact us. To help us reschedule your class or issue a refund, we'll need a valid sick certificate, as outlined in the Student Terms and Conditions you agreed to when booking your session.

Yes, you're welcome to reschedule your training session within the specified time frame, as outlined in our Terms and Conditions:

• Student Terms and Conditions

• Group Terms and Conditions

We always ask students to arrive ready and alert for their session. This includes distractions such as phones, put away, plenty of water beside you and being alert and paying attention. This assists you with ensuring you get the most out of your session. Our trainers will do everything during the allocated time to assist you with achieving competency however if the trainer feels as though you require further training, they will notify you. In this event, you will need to sit another class at your own cost.

Typically, we strive to issue our certificates within 3 business days from the conclusion of your class. If you require this urgently, please don’t hesitate to contact us

Please see below our recommended certificate validity periods based on course content and government regulations:

• Manual Handling = 2 years

• Dysphagia and Mealtime Management = 2 years

• Assist with Medication = 2 years

• Safe Environments: Through Their Eyes (Full Course) = 3 years

• Safe Environments: Through Their Eyes (Refresher) = 18 months

• Basic Health Support = 2 years

We offer a variation of face-to-face and online training, depending on the course. You can find more details in the course duration tab on each training page.

Yes, all theory and practicals are covered during the allocated class time, so there’s no need to do anything before or after the class to receive your certificate.

All of our training is led by fully qualified and experienced healthcare professionals, including Registered and Enrolled Nurses.

We regularly update our training whenever there are changes to the NDIS Practice Standards. We take pride in staying current with the NDIS Practice Standards and High Intensity Support Skills Descriptors, ensuring healthcare staff are knowledgeable and up-to-date. Our training programs are always aligned with these guidelines. We also welcome feedback and continuously review our programs to ensure they meet the highest standards for professional development.